Our values are important to us and these are shown below.
- A total commitment to providing our customers with memorable and quality experiences delivered in a style that differentiates us from our competitors.
- A focus on delivering services that meet the highest quality standards.
- In all our dealings and relationships we aim to achieve total integrity.
- Inspiring our staff and partners to be of service to each and every customer at all times.
- To be unique by constant research and response to customer needs and to be the best at what we do for our customers. Responding to their individual needs by providing the best options, supported by wide ranging research of the opportunities available.
- Working effectively together with our customers to define their needs, to meet aspirations and surpass expectations.
- To provide leaders, learning guides and hosts who are flexible and responsive to customer needs.
- Our staff will be professional, responsible and safe, knowledgeable and fun to be with, and at all times customer minded.
- Our staff will be the best and we will cherish them.
- We will appreciate diversity and culture and promote our company ethos which emphasises our social responsibility and a determination to promote inclusiveness.
- Remaining true to the ethos of our university background by fully embracing community, encouraging engagement, and always striving to enhance quality and value for money.
- Ensuring at all times when working with groups that we balance the needs of one and all and encourage personal achievement and attainment.
- A commitment to invest in effective staff training and customer care and product knowledge.